Pipedrive
Cheaper for 10 people
From$14/user/mo
10 people: $140 a month · $1,680 a year
- No free plan
- Up to 42% off yearly
- No startup credits listed
- 4 plans · priced per user
Pipedrive vs Zendesk: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Pipedrive starts at $14/user/mo (Lite) and Zendesk at $25/user/mo (Support Team). For 10 people that's $140 vs $250 a month: Pipedrive is $110 a month (44%) cheaper than Zendesk on list price.
Zendesk
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- No free plan
- Up to 24% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Plans
Pipedrive and Zendesk plans
Every plan with a public price, in US dollars.
Pipedrive
Lite
Per seat, billed annually
$14/user/mo
Growth
Per seat, billed annually
$39/user/mo
Premium
Per seat, billed annually
$59/user/mo
Ultimate
Per seat, billed annually
$79/user/mo
Lite $14, Growth $39, Premium $59, Ultimate $79/seat/mo billed annually ('save up to 42%'). Page returned 403; figures from pipedrive.com search snippet. Monthly prices not verified.
Prices from Pipedrive's pricing page, checked 26 Oct 2026.
Zendesk
Support Team
Email and ticketing · Ticket routing · Prebuilt dashboards
$25/user/mo
Suite Team
AI agents · Omnichannel routing · Messaging and live chat
$69/user/mo
Suite Professional
Admin copilot · AI App Builder · Skills-based routing
$149/user/mo
Per agent. Paid yearly: Support Team $19, Suite Team $55, Suite Professional $115. Suite Enterprise: talk to sales.
Prices from Zendesk's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Pipedrive (Lite) | Zendesk (Support Team) | Difference |
|---|---|---|---|
| 5 people | $70/mo$840/yr a year | $125/mo$1,500/yr a year | Pipedrive $55 less a month |
| 10 people | $140/mo$1,680/yr a year | $250/mo$3,000/yr a year | Pipedrive $110 less a month |
| 25 people | $350/mo$4,200/yr a year | $625/mo$7,500/yr a year | Pipedrive $275 less a month |
Pipedrive is priced per user. Zendesk is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Pipedrive vs Zendesk: questions
Which is cheaper, Pipedrive or Zendesk?
Pipedrive starts at $14/user/mo (Lite) and Zendesk at $25/user/mo (Support Team). For 10 people that's $140 vs $250 a month: Pipedrive is $110 a month (44%) cheaper than Zendesk on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Pipedrive and Zendesk have free plans?
Pipedrive has no free plan in Surba's catalog. Zendesk has no free plan in Surba's catalog.
Are Pipedrive and Zendesk cheaper if you pay yearly?
Pipedrive lists up to 42% off yearly billing. Zendesk lists up to 24% off yearly billing.
More comparisons
Other Sales comparisons
Paying for Pipedrive or Zendesk? Track it in Surba.
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