Salesforce
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- Free plan
- No yearly discount listed
- $25,000 startup credits
- 6 plans · priced per user
Salesforce vs Zendesk: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Salesforce starts at $25/user/mo (Starter Suite) and Zendesk at $25/user/mo (Support Team). For 10 people both cost $250 a month on their entry plans.
Zendesk
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- No free plan
- Up to 24% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Plans
Salesforce and Zendesk plans
Every plan with a public price, in US dollars.
Salesforce
Free Suite
Basic CRM for small teams
Free
Starter Suite
Lead, account & opportunity mgmt · Built-in sales flows · Email marketing & analytics
$25/user/mo
Pro Suite
Quoting and forecasting · AgentExchange access
$100/user/mo
Core
Slack Business+ included · Tableau Next
$195/user/mo
Advanced
Enhanced security · Sales Programs · Backup & Recover
$395/user/mo
Max
Agentforce for Sales · Spiff & Sales Planning · Slack Enterprise+
$550/user/mo
Starter $25/user/mo (monthly or annual). Pro $100, Core $195, Advanced $395, Max $550 per user/mo billed annually.
Prices from Salesforce's pricing page, checked 26 Oct 2026.
Zendesk
Support Team
Email and ticketing · Ticket routing · Prebuilt dashboards
$25/user/mo
Suite Team
AI agents · Omnichannel routing · Messaging and live chat
$69/user/mo
Suite Professional
Admin copilot · AI App Builder · Skills-based routing
$149/user/mo
Per agent. Paid yearly: Support Team $19, Suite Team $55, Suite Professional $115. Suite Enterprise: talk to sales.
Prices from Zendesk's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Salesforce (Starter Suite) | Zendesk (Support Team) | Difference |
|---|---|---|---|
| 5 people | $125/mo$1,500/yr a year | $125/mo$1,500/yr a year | Same |
| 10 people | $250/mo$3,000/yr a year | $250/mo$3,000/yr a year | Same |
| 25 people | $625/mo$7,500/yr a year | $625/mo$7,500/yr a year | Same |
Salesforce is priced per user. Zendesk is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Salesforce vs Zendesk: questions
Which is cheaper, Salesforce or Zendesk?
Salesforce starts at $25/user/mo (Starter Suite) and Zendesk at $25/user/mo (Support Team). For 10 people both cost $250 a month on their entry plans. Compare features too: the cheaper plan isn't always the closer match.
Do Salesforce and Zendesk have free plans?
Salesforce has a free plan (Free Suite). Zendesk has no free plan in Surba's catalog.
Are Salesforce and Zendesk cheaper if you pay yearly?
Zendesk lists up to 24% off yearly billing. Surba's catalog lists no yearly discount for Salesforce.
More comparisons
Other Sales comparisons
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