Freshdesk
Cheaper for 10 people
From$19/user/mo
10 people: $190 a month · $2,280 a year
- No free plan
- No yearly discount listed
- No startup credits listed
- 3 plans · priced per user
Freshdesk vs Salesforce: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Freshdesk starts at $19/user/mo (Growth) and Salesforce at $25/user/mo (Starter Suite). For 10 people that's $190 vs $250 a month: Freshdesk is $60 a month (24%) cheaper than Salesforce on list price.
Salesforce
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- Free plan
- No yearly discount listed
- $25,000 startup credits
- 6 plans · priced per user
Plans
Freshdesk and Salesforce plans
Every plan with a public price, in US dollars.
Freshdesk
Growth
Freddy AI Agent (500 sessions) · Ticketing & shared inbox · Customer portal & KB
$19/user/mo
Pro
Multilingual helpdesk · Intelligent routing · Custom dashboards
$55/user/mo
Enterprise
Skill-based routing · Audit logs · Sandbox
$89/user/mo
Per agent billed annually: Growth $19, Pro $55, Enterprise $89/agent/mo. Monthly prices not shown; no free plan listed (14-day trial).
Prices from Freshdesk's pricing page, checked 26 Oct 2026.
Salesforce
Free Suite
Basic CRM for small teams
Free
Starter Suite
Lead, account & opportunity mgmt · Built-in sales flows · Email marketing & analytics
$25/user/mo
Pro Suite
Quoting and forecasting · AgentExchange access
$100/user/mo
Core
Slack Business+ included · Tableau Next
$195/user/mo
Advanced
Enhanced security · Sales Programs · Backup & Recover
$395/user/mo
Max
Agentforce for Sales · Spiff & Sales Planning · Slack Enterprise+
$550/user/mo
Starter $25/user/mo (monthly or annual). Pro $100, Core $195, Advanced $395, Max $550 per user/mo billed annually.
Prices from Salesforce's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Freshdesk (Growth) | Salesforce (Starter Suite) | Difference |
|---|---|---|---|
| 5 people | $95/mo$1,140/yr a year | $125/mo$1,500/yr a year | Freshdesk $30 less a month |
| 10 people | $190/mo$2,280/yr a year | $250/mo$3,000/yr a year | Freshdesk $60 less a month |
| 25 people | $475/mo$5,700/yr a year | $625/mo$7,500/yr a year | Freshdesk $150 less a month |
Freshdesk is priced per user. Salesforce is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Freshdesk vs Salesforce: questions
Which is cheaper, Freshdesk or Salesforce?
Freshdesk starts at $19/user/mo (Growth) and Salesforce at $25/user/mo (Starter Suite). For 10 people that's $190 vs $250 a month: Freshdesk is $60 a month (24%) cheaper than Salesforce on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Freshdesk and Salesforce have free plans?
Freshdesk has no free plan in Surba's catalog. Salesforce has a free plan (Free Suite).
More comparisons
Other Sales comparisons
Paying for Freshdesk or Salesforce? Track it in Surba.
Surba reminds you before every renewal, shows your whole software spend in your currency, and flags tools that overlap — like these two.