Intercom
Sales
From$39/user/mo
10 people: $390 a month · $4,680 a year
- No free plan
- Up to 26% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Intercom vs Salesforce: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Intercom starts at $39/user/mo (Essential) and Salesforce at $25/user/mo (Starter Suite). For 10 people that's $390 vs $250 a month: Salesforce is $140 a month (36%) cheaper than Intercom on list price.
Salesforce
Cheaper for 10 people
From$25/user/mo
10 people: $250 a month · $3,000 a year
- Free plan
- No yearly discount listed
- $25,000 startup credits
- 6 plans · priced per user
Plans
Intercom and Salesforce plans
Every plan with a public price, in US dollars.
Intercom
Essential
Fin AI agent ($0.99/outcome) · Messenger · Shared inbox & ticketing
$39/user/mo
Advanced
Multiple team inboxes · Workflow automation builder · Round robin assignment
$99/user/mo
Expert
SSO & identity management · HIPAA support · Service level agreements
$139/user/mo
Per full seat. Billed annually: Essential $29, Advanced $85, Expert $132. Fin AI from $0.99 per outcome. intercom.com/pricing also displayed $29/$19 for Essential (unlabeled).
Prices from Intercom's pricing page, checked 26 Oct 2026.
Salesforce
Free Suite
Basic CRM for small teams
Free
Starter Suite
Lead, account & opportunity mgmt · Built-in sales flows · Email marketing & analytics
$25/user/mo
Pro Suite
Quoting and forecasting · AgentExchange access
$100/user/mo
Core
Slack Business+ included · Tableau Next
$195/user/mo
Advanced
Enhanced security · Sales Programs · Backup & Recover
$395/user/mo
Max
Agentforce for Sales · Spiff & Sales Planning · Slack Enterprise+
$550/user/mo
Starter $25/user/mo (monthly or annual). Pro $100, Core $195, Advanced $395, Max $550 per user/mo billed annually.
Prices from Salesforce's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Intercom (Essential) | Salesforce (Starter Suite) | Difference |
|---|---|---|---|
| 5 people | $195/mo$2,340/yr a year | $125/mo$1,500/yr a year | Salesforce $70 less a month |
| 10 people | $390/mo$4,680/yr a year | $250/mo$3,000/yr a year | Salesforce $140 less a month |
| 25 people | $975/mo$11,700/yr a year | $625/mo$7,500/yr a year | Salesforce $350 less a month |
Intercom is priced per user. Salesforce is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Intercom vs Salesforce: questions
Which is cheaper, Intercom or Salesforce?
Intercom starts at $39/user/mo (Essential) and Salesforce at $25/user/mo (Starter Suite). For 10 people that's $390 vs $250 a month: Salesforce is $140 a month (36%) cheaper than Intercom on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Intercom and Salesforce have free plans?
Intercom has no free plan in Surba's catalog. Salesforce has a free plan (Free Suite).
Are Intercom and Salesforce cheaper if you pay yearly?
Intercom lists up to 26% off yearly billing. Surba's catalog lists no yearly discount for Salesforce.
More comparisons
Other Sales comparisons
Paying for Intercom or Salesforce? Track it in Surba.
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