Freshdesk
Cheaper for 10 people
From$19/user/mo
10 people: $190 a month · $2,280 a year
- No free plan
- No yearly discount listed
- No startup credits listed
- 3 plans · priced per user
Freshdesk vs Intercom: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Freshdesk starts at $19/user/mo (Growth) and Intercom at $39/user/mo (Essential). For 10 people that's $190 vs $390 a month: Freshdesk is $200 a month (51%) cheaper than Intercom on list price.
Intercom
Sales
From$39/user/mo
10 people: $390 a month · $4,680 a year
- No free plan
- Up to 26% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Plans
Freshdesk and Intercom plans
Every plan with a public price, in US dollars.
Freshdesk
Growth
Freddy AI Agent (500 sessions) · Ticketing & shared inbox · Customer portal & KB
$19/user/mo
Pro
Multilingual helpdesk · Intelligent routing · Custom dashboards
$55/user/mo
Enterprise
Skill-based routing · Audit logs · Sandbox
$89/user/mo
Per agent billed annually: Growth $19, Pro $55, Enterprise $89/agent/mo. Monthly prices not shown; no free plan listed (14-day trial).
Prices from Freshdesk's pricing page, checked 26 Oct 2026.
Intercom
Essential
Fin AI agent ($0.99/outcome) · Messenger · Shared inbox & ticketing
$39/user/mo
Advanced
Multiple team inboxes · Workflow automation builder · Round robin assignment
$99/user/mo
Expert
SSO & identity management · HIPAA support · Service level agreements
$139/user/mo
Per full seat. Billed annually: Essential $29, Advanced $85, Expert $132. Fin AI from $0.99 per outcome. intercom.com/pricing also displayed $29/$19 for Essential (unlabeled).
Prices from Intercom's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Freshdesk (Growth) | Intercom (Essential) | Difference |
|---|---|---|---|
| 5 people | $95/mo$1,140/yr a year | $195/mo$2,340/yr a year | Freshdesk $100 less a month |
| 10 people | $190/mo$2,280/yr a year | $390/mo$4,680/yr a year | Freshdesk $200 less a month |
| 25 people | $475/mo$5,700/yr a year | $975/mo$11,700/yr a year | Freshdesk $500 less a month |
Freshdesk is priced per user. Intercom is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Freshdesk vs Intercom: questions
Which is cheaper, Freshdesk or Intercom?
Freshdesk starts at $19/user/mo (Growth) and Intercom at $39/user/mo (Essential). For 10 people that's $190 vs $390 a month: Freshdesk is $200 a month (51%) cheaper than Intercom on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Freshdesk and Intercom have free plans?
Freshdesk has no free plan in Surba's catalog. Intercom has no free plan in Surba's catalog.
Are Freshdesk and Intercom cheaper if you pay yearly?
Intercom lists up to 26% off yearly billing. Surba's catalog lists no yearly discount for Freshdesk.
More comparisons
Other Sales comparisons
Paying for Freshdesk or Intercom? Track it in Surba.
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