Freshdesk
Cheaper for 10 people
From$19/user/mo
10 people: $190 a month · $2,280 a year
- No free plan
- No yearly discount listed
- No startup credits listed
- 3 plans · priced per user
Freshdesk vs Zendesk: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
Freshdesk starts at $19/user/mo (Growth) and Zendesk at $25/user/mo (Support Team). For 10 people that's $190 vs $250 a month: Freshdesk is $60 a month (24%) cheaper than Zendesk on list price.
Zendesk
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- No free plan
- Up to 24% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Plans
Freshdesk and Zendesk plans
Every plan with a public price, in US dollars.
Freshdesk
Growth
Freddy AI Agent (500 sessions) · Ticketing & shared inbox · Customer portal & KB
$19/user/mo
Pro
Multilingual helpdesk · Intelligent routing · Custom dashboards
$55/user/mo
Enterprise
Skill-based routing · Audit logs · Sandbox
$89/user/mo
Per agent billed annually: Growth $19, Pro $55, Enterprise $89/agent/mo. Monthly prices not shown; no free plan listed (14-day trial).
Prices from Freshdesk's pricing page, checked 26 Oct 2026.
Zendesk
Support Team
Email and ticketing · Ticket routing · Prebuilt dashboards
$25/user/mo
Suite Team
AI agents · Omnichannel routing · Messaging and live chat
$69/user/mo
Suite Professional
Admin copilot · AI App Builder · Skills-based routing
$149/user/mo
Per agent. Paid yearly: Support Team $19, Suite Team $55, Suite Professional $115. Suite Enterprise: talk to sales.
Prices from Zendesk's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Freshdesk (Growth) | Zendesk (Support Team) | Difference |
|---|---|---|---|
| 5 people | $95/mo$1,140/yr a year | $125/mo$1,500/yr a year | Freshdesk $30 less a month |
| 10 people | $190/mo$2,280/yr a year | $250/mo$3,000/yr a year | Freshdesk $60 less a month |
| 25 people | $475/mo$5,700/yr a year | $625/mo$7,500/yr a year | Freshdesk $150 less a month |
Freshdesk is priced per user. Zendesk is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Freshdesk vs Zendesk: questions
Which is cheaper, Freshdesk or Zendesk?
Freshdesk starts at $19/user/mo (Growth) and Zendesk at $25/user/mo (Support Team). For 10 people that's $190 vs $250 a month: Freshdesk is $60 a month (24%) cheaper than Zendesk on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Freshdesk and Zendesk have free plans?
Freshdesk has no free plan in Surba's catalog. Zendesk has no free plan in Surba's catalog.
Are Freshdesk and Zendesk cheaper if you pay yearly?
Zendesk lists up to 24% off yearly billing. Surba's catalog lists no yearly discount for Freshdesk.
More comparisons
Other Sales comparisons
Paying for Freshdesk or Zendesk? Track it in Surba.
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