Smartsupp
Cheaper for 10 people
From$17/mo
10 people: $17 a month · $204 a year
- Free plan
- Up to 29% off yearly
- No startup credits listed
- 4 plans · priced per plan
Smartsupp vs Tidio: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Communication tools. Updated for 2026.
At a glance
Side by side
Smartsupp starts at $17/mo (Solo) and Tidio at $24.17/mo (Starter). For 10 people that's $17 vs $24.17 a month: Smartsupp is $7.17 a month (30%) cheaper than Tidio on list price.
Tidio
Communication
From$24.17/mo
10 people: $24.17 a month · $290.04 a year
- No free plan
- Up to 17% off yearly
- No startup credits listed
- 3 plans · priced per plan
Plans
Smartsupp and Tidio plans
Every plan with a public price, in US dollars.
Smartsupp
Free
1 operator · 25 conversations/month · Live chat, WhatsApp, Messenger
Free
Solo
Billed annually · For one operator
$17/mo
Plus
For growing teams · One-click translation
$25/mo
Expert
For larger teams · Higher limits
$83/mo
Billed annually: Solo $17, Plus $25, Expert $83 per month (saves $85/$127/$421 per year vs monthly).
Prices from Smartsupp's pricing page, checked 26 Oct 2026.
Tidio
Starter
100 billable conversations · 50 Lyro AI conversations (one-off)
$24.17/mo
Growth
From 250 billable conversations · Advanced analytics · User permissions
$49.17/mo
Plus
Premium features & priority support · Plus usage-based rates
$300/mo
Shown on annual billing (2 months free): Starter $24.17/mo, Growth from $49.17/mo; Plus from $300/mo + usage. Lyro AI standalone from $32.50/mo.
Prices from Tidio's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Smartsupp (Solo) | Tidio (Starter) | Difference |
|---|---|---|---|
| 5 people | $17/mo$204/yr a year | $24.17/mo$290.04/yr a year | Smartsupp $7.17 less a month |
| 10 people | $17/mo$204/yr a year | $24.17/mo$290.04/yr a year | Smartsupp $7.17 less a month |
| 25 people | $17/mo$204/yr a year | $24.17/mo$290.04/yr a year | Smartsupp $7.17 less a month |
Smartsupp is priced per plan. Tidio is priced per plan. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Smartsupp vs Tidio: questions
Which is cheaper, Smartsupp or Tidio?
Smartsupp starts at $17/mo (Solo) and Tidio at $24.17/mo (Starter). For 10 people that's $17 vs $24.17 a month: Smartsupp is $7.17 a month (30%) cheaper than Tidio on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Smartsupp and Tidio have free plans?
Smartsupp has a free plan (Free). Tidio has no free plan in Surba's catalog.
Are Smartsupp and Tidio cheaper if you pay yearly?
Smartsupp lists up to 29% off yearly billing. Tidio lists up to 17% off yearly billing.
More comparisons
Other Communication comparisons
Paying for Smartsupp or Tidio? Track it in Surba.
Surba reminds you before every renewal, shows your whole software spend in your currency, and flags tools that overlap — like these two.