LiveChat
Communication
From$25/user/mo
10 people: $250 a month · $3,000 a year
- No free plan
- Up to 24% off yearly
- No startup credits listed
- 2 plans · priced per user
LiveChat vs Smartsupp: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Communication tools. Updated for 2026.
At a glance
Side by side
LiveChat starts at $25/user/mo (Essential) and Smartsupp at $17/mo (Solo). For 10 people that's $250 vs $17 a month: Smartsupp is $233 a month (93%) cheaper than LiveChat on list price.
Smartsupp
Cheaper for 10 people
From$17/mo
10 people: $17 a month · $204 a year
- Free plan
- Up to 29% off yearly
- No startup credits listed
- 4 plans · priced per plan
Plans
LiveChat and Smartsupp plans
Every plan with a public price, in US dollars.
LiveChat
Essential
1 AI agent, 10 AI resolutions/mo · 50 live visitors tracked · 60 days history
$25/user/mo
Growth
10 AI agents, 200 resolutions/mo · 400 live visitors tracked · Unlimited history
$99/user/mo
LiveChat now sells 'Text' plans; billed annually Essential $19, Growth $79/user/mo. Enterprise: custom. Legacy LiveChat plans only for existing customers.
Prices from LiveChat's pricing page, checked 26 Oct 2026.
Smartsupp
Free
1 operator · 25 conversations/month · Live chat, WhatsApp, Messenger
Free
Solo
Billed annually · For one operator
$17/mo
Plus
For growing teams · One-click translation
$25/mo
Expert
For larger teams · Higher limits
$83/mo
Billed annually: Solo $17, Plus $25, Expert $83 per month (saves $85/$127/$421 per year vs monthly).
Prices from Smartsupp's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | LiveChat (Essential) | Smartsupp (Solo) | Difference |
|---|---|---|---|
| 5 people | $125/mo$1,500/yr a year | $17/mo$204/yr a year | Smartsupp $108 less a month |
| 10 people | $250/mo$3,000/yr a year | $17/mo$204/yr a year | Smartsupp $233 less a month |
| 25 people | $625/mo$7,500/yr a year | $17/mo$204/yr a year | Smartsupp $608 less a month |
LiveChat is priced per user. Smartsupp is priced per plan. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
LiveChat vs Smartsupp: questions
Which is cheaper, LiveChat or Smartsupp?
LiveChat starts at $25/user/mo (Essential) and Smartsupp at $17/mo (Solo). For 10 people that's $250 vs $17 a month: Smartsupp is $233 a month (93%) cheaper than LiveChat on list price. Compare features too: the cheaper plan isn't always the closer match.
Do LiveChat and Smartsupp have free plans?
LiveChat has no free plan in Surba's catalog. Smartsupp has a free plan (Free).
Are LiveChat and Smartsupp cheaper if you pay yearly?
LiveChat lists up to 24% off yearly billing. Smartsupp lists up to 29% off yearly billing.
More comparisons
Other Communication comparisons
Paying for LiveChat or Smartsupp? Track it in Surba.
Surba reminds you before every renewal, shows your whole software spend in your currency, and flags tools that overlap — like these two.