JivoChat
Communication
From$28/user/mo
10 people: $280 a month · $3,360 a year
- Free plan
- No yearly discount listed
- No startup credits listed
- 4 plans · priced per user
JivoChat vs Smartsupp: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Communication tools. Updated for 2026.
At a glance
Side by side
JivoChat starts at $28/user/mo (Basic) and Smartsupp at $17/mo (Solo). For 10 people that's $280 vs $17 a month: Smartsupp is $263 a month (94%) cheaper than JivoChat on list price.
Smartsupp
Cheaper for 10 people
From$17/mo
10 people: $17 a month · $204 a year
- Free plan
- Up to 29% off yearly
- No startup credits listed
- 4 plans · priced per plan
Plans
JivoChat and Smartsupp plans
Every plan with a public price, in US dollars.
JivoChat
Free
Website chat · Telegram, Facebook, Instagram · Offline forms
Free
Basic
Proactive invitations · Real-time typing insight
$28/user/mo
Professional
Telephony module · Chatbot integration
$42/user/mo
Enterprise
Chat routing · Video call module · Chat API
$56/user/mo
Per agent/mo billed annually: Basic $28, Professional $42, Enterprise $56 (yearly totals shown). Monthly billing costs more.
Prices from JivoChat's pricing page, checked 26 Oct 2026.
Smartsupp
Free
1 operator · 25 conversations/month · Live chat, WhatsApp, Messenger
Free
Solo
Billed annually · For one operator
$17/mo
Plus
For growing teams · One-click translation
$25/mo
Expert
For larger teams · Higher limits
$83/mo
Billed annually: Solo $17, Plus $25, Expert $83 per month (saves $85/$127/$421 per year vs monthly).
Prices from Smartsupp's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | JivoChat (Basic) | Smartsupp (Solo) | Difference |
|---|---|---|---|
| 5 people | $140/mo$1,680/yr a year | $17/mo$204/yr a year | Smartsupp $123 less a month |
| 10 people | $280/mo$3,360/yr a year | $17/mo$204/yr a year | Smartsupp $263 less a month |
| 25 people | $700/mo$8,400/yr a year | $17/mo$204/yr a year | Smartsupp $683 less a month |
JivoChat is priced per user. Smartsupp is priced per plan. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
JivoChat vs Smartsupp: questions
Which is cheaper, JivoChat or Smartsupp?
JivoChat starts at $28/user/mo (Basic) and Smartsupp at $17/mo (Solo). For 10 people that's $280 vs $17 a month: Smartsupp is $263 a month (94%) cheaper than JivoChat on list price. Compare features too: the cheaper plan isn't always the closer match.
Do JivoChat and Smartsupp have free plans?
JivoChat has a free plan (Free). Smartsupp has a free plan (Free).
Are JivoChat and Smartsupp cheaper if you pay yearly?
Smartsupp lists up to 29% off yearly billing. Surba's catalog lists no yearly discount for JivoChat.
More comparisons
Other Communication comparisons
Paying for JivoChat or Smartsupp? Track it in Surba.
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