HelpScout
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- Free plan
- Up to 16% off yearly
- No startup credits listed
- 4 plans · priced per user
HelpScout vs Zendesk: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Sales tools. Updated for 2026.
At a glance
Side by side
HelpScout starts at $25/user/mo (Standard) and Zendesk at $25/user/mo (Support Team). For 10 people both cost $250 a month on their entry plans.
Zendesk
Sales
From$25/user/mo
10 people: $250 a month · $3,000 a year
- No free plan
- Up to 24% off yearly
- $5,000 startup credits
- 3 plans · priced per user
Plans
HelpScout and Zendesk plans
Every plan with a public price, in US dollars.
HelpScout
Free
5 users included · 1 inbox, 1 Docs site · 100 contacts/mo
Free
Standard
Live chat and SMS · Multiple knowledge bases · AI Inbox assistant
$25/user/mo
Plus
Advanced workflows · Round robin routing · Salesforce/Jira/HubSpot
$45/user/mo
Pro
SSO/SAML · HIPAA compliance · Unlimited workflows
$75/user/mo
Per user. Page shows one price per plan beside a Monthly/Annual toggle ('-16%'); cycle not labeled. Pro sold via demo.
Prices from HelpScout's pricing page, checked 26 Oct 2026.
Zendesk
Support Team
Email and ticketing · Ticket routing · Prebuilt dashboards
$25/user/mo
Suite Team
AI agents · Omnichannel routing · Messaging and live chat
$69/user/mo
Suite Professional
Admin copilot · AI App Builder · Skills-based routing
$149/user/mo
Per agent. Paid yearly: Support Team $19, Suite Team $55, Suite Professional $115. Suite Enterprise: talk to sales.
Prices from Zendesk's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | HelpScout (Standard) | Zendesk (Support Team) | Difference |
|---|---|---|---|
| 5 people | $125/mo$1,500/yr a year | $125/mo$1,500/yr a year | Same |
| 10 people | $250/mo$3,000/yr a year | $250/mo$3,000/yr a year | Same |
| 25 people | $625/mo$7,500/yr a year | $625/mo$7,500/yr a year | Same |
HelpScout is priced per user. Zendesk is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
HelpScout vs Zendesk: questions
Which is cheaper, HelpScout or Zendesk?
HelpScout starts at $25/user/mo (Standard) and Zendesk at $25/user/mo (Support Team). For 10 people both cost $250 a month on their entry plans. Compare features too: the cheaper plan isn't always the closer match.
Do HelpScout and Zendesk have free plans?
HelpScout has a free plan (Free). Zendesk has no free plan in Surba's catalog.
Are HelpScout and Zendesk cheaper if you pay yearly?
HelpScout lists up to 16% off yearly billing. Zendesk lists up to 24% off yearly billing.
More comparisons
Other Sales comparisons
Paying for HelpScout or Zendesk? Track it in Surba.
Surba reminds you before every renewal, shows your whole software spend in your currency, and flags tools that overlap — like these two.