Kayako pricing in 2026
Customer support helpdesk with an AI agent charged per resolved ticket. How Kayako charges, its plans and the alternatives.
Billing
Pay as you use
Plans
How Kayako prices
Kayako is usage-based: you pay per transaction, message or unit used rather than a fixed subscription, so there's no plan price to show. Surba tracks what you actually pay each month.
AI agent 'Kay' costs $1 per fully resolved ticket (no charge for escalations). Kayako One full helpdesk platform: book a strategy session for pricing.
Checked on Kayako's site on 26 Oct 2026.
Alternatives
Alternatives to Kayako
Similar tools in Surba's catalog, cheapest first.
FAQ
Kayako pricing questions
How does Kayako charge?
Kayako is usage-based: you pay for what you use (transactions, messages, compute and so on) rather than a fixed subscription, so the bill depends on volume. AI agent 'Kay' costs $1 per fully resolved ticket (no charge for escalations). Kayako One full helpdesk platform: book a strategy session for pricing.
Communication
More Communication tools
Track Kayako and every other subscription in one place.
Surba records what you pay Kayako each month next to your subscriptions, shows your whole software spend in your currency, and flags overlapping tools.