eDesk
Communication
From$49/user/mo
10 people: $490 a month · $5,880 a year
- No free plan
- Up to 20% off yearly
- No startup credits listed
- 3 plans · priced per user
eDesk vs Gorgias: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Communication tools. Updated for 2026.
At a glance
Side by side
eDesk starts at $49/user/mo (Essential) and Gorgias at $10/mo (Starter). For 10 people that's $490 vs $10 a month: Gorgias is $480 a month (98%) cheaper than eDesk on list price.
Gorgias
Cheaper for 10 people
From$10/mo
10 people: $10 a month · $120 a year
- No free plan
- Up to 14% off yearly
- No startup credits listed
- 4 plans · priced per plan
Plans
eDesk and Gorgias plans
Every plan with a public price, in US dollars.
eDesk
Essential
1 online store / marketplace · Live chat & social messaging · Rule-based automations
$49/user/mo
Growth
5 stores / marketplaces · Performance reporting · CSAT surveys
$115/user/mo
Professional
10 stores / marketplaces · Assisted onboarding · 2 free read-only users
$149/user/mo
Annual: Essential $39, Growth $89, Professional $119 per agent/mo. AI Agent $0.99 per outcome. Enterprise: custom.
Prices from eDesk's pricing page, checked 26 Oct 2026.
Gorgias
Starter
50 tickets/month · Monthly billing only
$10/mo
Basic
300 tickets/month · Helpdesk only
$50/mo
Pro
2,000 tickets/month · Revenue analytics
$300/mo
Advanced
5,000 tickets/month · Dedicated support
$750/mo
Helpdesk-only monthly prices; AI Agent add-on extra (Starter $30, Basic $27+, Pro $171+). With AI Agent: Basic $90/mo or $77 annual, Pro $550 or $471, Advanced $1,430 or $1,227. Not priced per agent.
Prices from Gorgias's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | eDesk (Essential) | Gorgias (Starter) | Difference |
|---|---|---|---|
| 5 people | $245/mo$2,940/yr a year | $10/mo$120/yr a year | Gorgias $235 less a month |
| 10 people | $490/mo$5,880/yr a year | $10/mo$120/yr a year | Gorgias $480 less a month |
| 25 people | $1,225/mo$14,700/yr a year | $10/mo$120/yr a year | Gorgias $1,215 less a month |
eDesk is priced per user. Gorgias is priced per plan. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
eDesk vs Gorgias: questions
Which is cheaper, eDesk or Gorgias?
eDesk starts at $49/user/mo (Essential) and Gorgias at $10/mo (Starter). For 10 people that's $490 vs $10 a month: Gorgias is $480 a month (98%) cheaper than eDesk on list price. Compare features too: the cheaper plan isn't always the closer match.
Do eDesk and Gorgias have free plans?
eDesk has no free plan in Surba's catalog. Gorgias has no free plan in Surba's catalog.
Are eDesk and Gorgias cheaper if you pay yearly?
eDesk lists up to 20% off yearly billing. Gorgias lists up to 14% off yearly billing.
More comparisons
Other Communication comparisons
Paying for eDesk or Gorgias? Track it in Surba.
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