eDesk pricing in 2026
Ecommerce helpdesk unifying marketplace, store and social messages with an AI agent. Every plan from eDesk's pricing page (checked 26 Oct 2026), what a team of 5, 10 or 25 would pay, the price in your currency and cheaper alternatives.
Starts at
$49per user a month
Essential for 10 people: $490 a month
- −20% yearly
Plans
eDesk plans and prices
3 plans with a public price, in US dollars.
Essential
Entry paid plan$49per user / month
- 1 online store / marketplace
- Live chat & social messaging
- Rule-based automations
Growth
$115per user / month
- 5 stores / marketplaces
- Performance reporting
- CSAT surveys
Professional
$149per user / month
- 10 stores / marketplaces
- Assisted onboarding
- 2 free read-only users
Annual: Essential $39, Growth $89, Professional $119 per agent/mo. AI Agent $0.99 per outcome. Enterprise: custom.
Prices from eDesk's pricing page, checked 26 Oct 2026. Prices are per user. Taxes, seat minimums and promotions vary.
Team cost
What eDesk costs a team of 5, 10 or 25
Per-user list price × team size: a month, with the year below.
| Plan | 5 people | 10 people | 25 people |
|---|---|---|---|
| Essential$49/user/mo | $245/mo$2,940/yr a year | $490/mo$5,880/yr a year | $1,225/mo$14,700/yr a year |
| Growth$115/user/mo | $575/mo$6,900/yr a year | $1,150/mo$13,800/yr a year | $2,875/mo$34,500/yr a year |
| Professional$149/user/mo | $745/mo$8,940/yr a year | $1,490/mo$17,880/yr a year | $3,725/mo$44,700/yr a year |
Paying yearly: eDesk lists up to 20% off annual billing, so Essential for 10 people would be about $4,704 a year instead of $5,880. Before tax, at list price.
Local prices
eDesk in naira, shillings, cedis, rand, pounds and euros
Essential, the entry paid plan, converted from US dollars.
| Currency | Per user / mo | 10 people / mo |
|---|---|---|
| NGNNigerian naira (NGN) | ₦65,381 | ₦653,807 |
| KESKenyan shilling (KES) | KSh6,364 | KSh63,638 |
| GHSGhanaian cedi (GHS) | GH₵569.48 | GH₵5,695 |
| ZARSouth African rand (ZAR) | R813.34 | R8,133 |
| GBPBritish pound (GBP) | £36.64 | £366.41 |
| EUREuro (EUR) | €43.71 | €437.14 |
Indicative only: converted at Surba's daily exchange rates from 26 Oct 2026 (₦1,334 = $1). Unless eDesk bills you in your own currency, your bank's rate and card fees decide what you're charged.
Discounts
Ways to pay less for eDesk
Up to 20% off yearly billing
Paying eDesk yearly instead of monthly.
From Surba's catalog; the vendor decides eligibility.
Alternatives
Cheaper alternatives to eDesk
Tools in Surba's catalog that cost a team of 10 less a month on their entry plan than eDesk's Essential.
Compare
eDesk compared
Plans and team costs side by side.
FAQ
eDesk pricing questions
How much does eDesk cost per user?
eDesk's paid plans run from $49 to $149 per user a month according to eDesk's pricing page (checked 26 Oct 2026) (Essential $49, Growth $115 and Professional $149). Annual: Essential $39, Growth $89, Professional $119 per agent/mo. AI Agent $0.99 per outcome. Enterprise: custom.
Does eDesk have a free plan?
Not in Surba's catalog. The cheapest listed plan is Essential at $49 per user a month.
How much does eDesk cost for a team of 10?
On Essential, 10 people pay about $490 a month, or $5,880 a year, before tax. With up to 20% off for yearly billing, that would be about $4,704 a year.
How much is eDesk in naira?
At an indicative rate of ₦1,334 per $1 (26 Oct 2026), Essential at $49 is about ₦65,381 per user a month. Your bank's exchange rate and card fees decide the final charge.
What are cheaper alternatives to eDesk?
In Surba's catalog, Webex (free plan), Gorgias ($10/mo) and Smartsupp ($17/mo) cost less for a team of 10 on their entry plans. Compare features before you switch: the cheapest plan isn't always the closest match.
Is eDesk cheaper if you pay yearly?
eDesk gives up to 20% off for paying yearly instead of monthly, according to eDesk's pricing page (checked 26 Oct 2026). Surba reminds you before each renewal, so an annual plan doesn't renew unnoticed.
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