Helpwise
Cheaper for 10 people
From$15/user/mo
10 people: $150 a month · $1,800 a year
- No free plan
- Up to 20% off yearly
- No startup credits listed
- 3 plans · priced per user
Helpwise vs Hiver: pricing compared
Plans, list prices and what a team of 5, 10 or 25 pays on each, from Surba's catalog of Communication tools. Updated for 2026.
At a glance
Side by side
Helpwise starts at $15/user/mo (Standard) and Hiver at $35/user/mo (Growth). For 10 people that's $150 vs $350 a month: Helpwise is $200 a month (57%) cheaper than Hiver on list price.
Hiver
Communication
From$35/user/mo
10 people: $350 a month · $4,200 a year
- No free plan
- Up to 29% off yearly
- No startup credits listed
- 3 plans · priced per user
Plans
Helpwise and Hiver plans
Every plan with a public price, in US dollars.
Helpwise
Standard
Min 2, max 10 users · 3 shared inboxes · Knowledge base
$15/user/mo
Premium
10 shared inboxes · 25 automation rules · CSAT & AI assist
$29/user/mo
Advanced
Minimum 3 users · 30 shared inboxes · SLA rules
$49/user/mo
Billed annually saves 20%. Add-ons: 3 extra inboxes $49/mo, chatbot $10/user/mo, cloud phone $5/active user/mo.
Prices from Helpwise's pricing page, checked 26 Oct 2026.
Hiver
Growth
Multi-channel support · Shared inbox · Small teams
$35/user/mo
Pro
Everything in Growth · Advanced features
$65/user/mo
Elite
Everything in Pro · AI QA
$95/user/mo
Hiver Omni annual: Growth $25, Pro $55, Elite $85 per user/mo. Voice add-on: 1,000 pooled min per seat, then $0.03/min.
Prices from Hiver's pricing page, checked 26 Oct 2026.
Team cost
What each costs your team
Entry paid plans, per month and per year at list price.
| Team | Helpwise (Standard) | Hiver (Growth) | Difference |
|---|---|---|---|
| 5 people | $75/mo$900/yr a year | $175/mo$2,100/yr a year | Helpwise $100 less a month |
| 10 people | $150/mo$1,800/yr a year | $350/mo$4,200/yr a year | Helpwise $200 less a month |
| 25 people | $375/mo$4,500/yr a year | $875/mo$10,500/yr a year | Helpwise $500 less a month |
Helpwise is priced per user. Hiver is priced per user. Per-user prices are multiplied by the team; per-plan prices aren't. Before tax; yearly discounts not applied.
FAQ
Helpwise vs Hiver: questions
Which is cheaper, Helpwise or Hiver?
Helpwise starts at $15/user/mo (Standard) and Hiver at $35/user/mo (Growth). For 10 people that's $150 vs $350 a month: Helpwise is $200 a month (57%) cheaper than Hiver on list price. Compare features too: the cheaper plan isn't always the closer match.
Do Helpwise and Hiver have free plans?
Helpwise has no free plan in Surba's catalog. Hiver has no free plan in Surba's catalog.
Are Helpwise and Hiver cheaper if you pay yearly?
Helpwise lists up to 20% off yearly billing. Hiver lists up to 29% off yearly billing.
More comparisons
Other Communication comparisons
Paying for Helpwise or Hiver? Track it in Surba.
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