Helpwise pricing in 2026
Shared inbox and helpdesk for email, live chat, WhatsApp and social messages. Every plan from Helpwise's pricing page (checked 26 Oct 2026), what a team of 5, 10 or 25 would pay, the price in your currency and cheaper alternatives.
Starts at
$15per user a month
Standard for 10 people: $150 a month
- −20% yearly
Plans
Helpwise plans and prices
3 plans with a public price, in US dollars.
Standard
Entry paid plan$15per user / month
- Min 2, max 10 users
- 3 shared inboxes
- Knowledge base
Premium
$29per user / month
- 10 shared inboxes
- 25 automation rules
- CSAT & AI assist
Advanced
$49per user / month
- Minimum 3 users
- 30 shared inboxes
- SLA rules
Billed annually saves 20%. Add-ons: 3 extra inboxes $49/mo, chatbot $10/user/mo, cloud phone $5/active user/mo.
Prices from Helpwise's pricing page, checked 26 Oct 2026. Prices are per user. Taxes, seat minimums and promotions vary.
Team cost
What Helpwise costs a team of 5, 10 or 25
Per-user list price × team size: a month, with the year below.
| Plan | 5 people | 10 people | 25 people |
|---|---|---|---|
| Standard$15/user/mo | $75/mo$900/yr a year | $150/mo$1,800/yr a year | $375/mo$4,500/yr a year |
| Premium$29/user/mo | $145/mo$1,740/yr a year | $290/mo$3,480/yr a year | $725/mo$8,700/yr a year |
| Advanced$49/user/mo | $245/mo$2,940/yr a year | $490/mo$5,880/yr a year | $1,225/mo$14,700/yr a year |
Paying yearly: Helpwise lists up to 20% off annual billing, so Standard for 10 people would be about $1,440 a year instead of $1,800. Before tax, at list price.
Local prices
Helpwise in naira, shillings, cedis, rand, pounds and euros
Standard, the entry paid plan, converted from US dollars.
| Currency | Per user / mo | 10 people / mo |
|---|---|---|
| NGNNigerian naira (NGN) | ₦20,014 | ₦200,145 |
| KESKenyan shilling (KES) | KSh1,948 | KSh19,481 |
| GHSGhanaian cedi (GHS) | GH₵174.33 | GH₵1,743 |
| ZARSouth African rand (ZAR) | R248.98 | R2,490 |
| GBPBritish pound (GBP) | £11.22 | £112.17 |
| EUREuro (EUR) | €13.38 | €133.82 |
Indicative only: converted at Surba's daily exchange rates from 26 Oct 2026 (₦1,334 = $1). Unless Helpwise bills you in your own currency, your bank's rate and card fees decide what you're charged.
Discounts
Ways to pay less for Helpwise
Up to 20% off yearly billing
Paying Helpwise yearly instead of monthly.
From Surba's catalog; the vendor decides eligibility.
Alternatives
Cheaper alternatives to Helpwise
Tools in Surba's catalog that cost a team of 10 less a month on their entry plan than Helpwise's Standard.
Compare
Helpwise compared
Plans and team costs side by side.
FAQ
Helpwise pricing questions
How much does Helpwise cost per user?
Helpwise's paid plans run from $15 to $49 per user a month according to Helpwise's pricing page (checked 26 Oct 2026) (Standard $15, Premium $29 and Advanced $49). Billed annually saves 20%. Add-ons: 3 extra inboxes $49/mo, chatbot $10/user/mo, cloud phone $5/active user/mo.
Does Helpwise have a free plan?
Not in Surba's catalog. The cheapest listed plan is Standard at $15 per user a month.
How much does Helpwise cost for a team of 10?
On Standard, 10 people pay about $150 a month, or $1,800 a year, before tax. With up to 20% off for yearly billing, that would be about $1,440 a year.
How much is Helpwise in naira?
At an indicative rate of ₦1,334 per $1 (26 Oct 2026), Standard at $15 is about ₦20,014 per user a month. Your bank's exchange rate and card fees decide the final charge.
What are cheaper alternatives to Helpwise?
In Surba's catalog, Webex (free plan), Gorgias ($10/mo) and Smartsupp ($17/mo) cost less for a team of 10 on their entry plans. Compare features before you switch: the cheapest plan isn't always the closest match.
Is Helpwise cheaper if you pay yearly?
Helpwise gives up to 20% off for paying yearly instead of monthly, according to Helpwise's pricing page (checked 26 Oct 2026). Surba reminds you before each renewal, so an annual plan doesn't renew unnoticed.
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