Desk365 pricing in 2026
AI-powered helpdesk with Microsoft Teams integration. Every plan from Desk365's pricing page (checked 26 Oct 2026), what a team of 5, 10 or 25 would pay, the price in your currency and cheaper alternatives.
Starts at
$12per user a month
Standard for 10 people: $120 a month
- Free plan−25% yearly
Plans
Desk365 plans and prices
4 plans with a public price, in US dollars.
Free
$0Free plan
- Free plan
- Ticketing basics
Standard
Entry paid plan$144per user / year
≈ $12 a month
- Omni-channel ticketing
- Email & Teams channels
Plus
$264per user / year
≈ $22 a month
- Change/approval management
- AI ticket summaries
Premium
$384per user / year
≈ $32 a month
- Scheduled ticket creation
- Group categories
Per agent/mo billed annually: Standard $12, Plus $22, Premium $32 (yearly saves up to 25%). 21-day free trial.
Prices from Desk365's pricing page, checked 26 Oct 2026. Prices are per user. Taxes, seat minimums and promotions vary.
Team cost
What Desk365 costs a team of 5, 10 or 25
Per-user list price × team size: a month, with the year below.
| Plan | 5 people | 10 people | 25 people |
|---|---|---|---|
| FreeFree plan | $0 | $0 | $0 |
| Standard$12/user/mo | $60/mo$720/yr a year | $120/mo$1,440/yr a year | $300/mo$3,600/yr a year |
| Plus$22/user/mo | $110/mo$1,320/yr a year | $220/mo$2,640/yr a year | $550/mo$6,600/yr a year |
| Premium$32/user/mo | $160/mo$1,920/yr a year | $320/mo$3,840/yr a year | $800/mo$9,600/yr a year |
Free plans usually cap users or features — check Free's limits before planning on it for a team. Before tax, at list price.
Local prices
Desk365 in naira, shillings, cedis, rand, pounds and euros
Standard, the entry paid plan, converted from US dollars.
| Currency | Per user / mo | 10 people / mo |
|---|---|---|
| NGNNigerian naira (NGN) | ₦16,012 | ₦160,116 |
| KESKenyan shilling (KES) | KSh1,558 | KSh15,585 |
| GHSGhanaian cedi (GHS) | GH₵139.46 | GH₵1,395 |
| ZARSouth African rand (ZAR) | R199.19 | R1,992 |
| GBPBritish pound (GBP) | £8.97 | £89.73 |
| EUREuro (EUR) | €10.71 | €107.06 |
Indicative only: converted at Surba's daily exchange rates from 26 Oct 2026 (₦1,334 = $1). Unless Desk365 bills you in your own currency, your bank's rate and card fees decide what you're charged.
Discounts
Ways to pay less for Desk365
Up to 25% off yearly billing
Paying Desk365 yearly instead of monthly.
From Surba's catalog; the vendor decides eligibility.
Alternatives
Cheaper alternatives to Desk365
Tools in Surba's catalog that cost a team of 10 less a month on their entry plan than Desk365's Standard.
FAQ
Desk365 pricing questions
How much does Desk365 cost per user?
Desk365's paid plans run from $12 to $32 per user a month according to Desk365's pricing page (checked 26 Oct 2026) (Standard $12, Plus $22 and Premium $32). Per agent/mo billed annually: Standard $12, Plus $22, Premium $32 (yearly saves up to 25%). 21-day free trial. There is also a free plan (Free).
Does Desk365 have a free plan?
Yes. Desk365's Free plan costs $0 and includes free plan and ticketing basics. Free plans usually limit users, history or features, so check what you'd outgrow.
How much does Desk365 cost for a team of 10?
On Standard, 10 people pay about $120 a month, or $1,440 a year, before tax.
How much is Desk365 in naira?
At an indicative rate of ₦1,334 per $1 (26 Oct 2026), Standard at $12 is about ₦16,012 per user a month. Your bank's exchange rate and card fees decide the final charge.
What are cheaper alternatives to Desk365?
In Surba's catalog, Webex (free plan), Gorgias ($10/mo) and Smartsupp ($17/mo) cost less for a team of 10 on their entry plans. Compare features before you switch: the cheapest plan isn't always the closest match.
Is Desk365 cheaper if you pay yearly?
Desk365 gives up to 25% off for paying yearly instead of monthly, according to Desk365's pricing page (checked 26 Oct 2026). Surba reminds you before each renewal, so an annual plan doesn't renew unnoticed.
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